Our Service Journey
A breakdown of our service process to ensure a streamline customer experience.
01.
Quotation
We quote jobs from either a drawing or a photo of the part with the following information:
- Dimensions
- Type/grade of material
- Type of metal finishing you require
- Required quantity
The above information can be sent to sales@ferndownfinishing.co.uk or inputted into our contact form.
Alternatively, call the sales team on 01202 877755 and a convenient time can be arranged to bring the job in for inspection and quotation on site.
02.
Purchase Order
In order to successfully process your job our sales team requires a purchase order.
Please ensure to clearly state:
- Part number
- Exact quantity delivered
- Exact finish required (including any specification)
- Date of quotation and quoted item price
- Requirement of CofC
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03.
Delivery + Collection
We will notify you when your job is ready for collection. This is usually within 5 working days or you can find our live lead times here. Currently, we do not offer a collection and delivery service; however we do accept jobs sent in via couriers that you have arranged. Drop off and collection is available every Monday to Thursday 7:30-16:30. The team is at hand for courier assistance.
Quality
We are proud to be recognised as leaders for service and quality within the metal treatment sector.
We implement strict quality policies to adhere to our ISO 9001 accreditation.
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We operate a quality system compliant to ISO 9001.
Our ISO 9001:2015 certificate can be found here.
Our quality policy can be found here.
Our system entails of and is underpinned by methodical chemical analysis, precise internal instruction documents and thorough management.
As an organisation we recognise the internal and external benefits in aligning our activities to the frameworks contained in ISO standards and are committed to demonstrate adherence to ISO 9001 requirements through registration of its management system by a ASCB accredited certification body.
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If you require more information on our quality policy, please contact the sales team.
RoHS & REACH
Statement
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We work closely with our chemical suppliers to ensure that all supplied products conform to meet with RoHS and REACH regulations.
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All of our processes are RoHS and REACH compliant.
We do not use any chemicals considered SVHCs under the EU REACH Directive.
Over the last decade we have been actively working towards a greener solution for our customers, team and environment.
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FAQs
Have a question?
Get in contact with us.
It's important to us that we provide you with a high quality metal finishing service that will meet your needs.
What is the largest/heaviest part you can plate?
Our maximum tank dimensions for each metal finishing process along with the maximum weight we can hold can be found on our finishes page.
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Can you anodise stainless steel fittings and castings?
In short, stainless steel fittings cannot be fitted to the aluminium parts that are being anodised. Yes, castings can be anodised, but they will only be suitable for clear anodising.
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Do you provide an alternative to Alocrom 1200?
Yes we offer Iridite NCP and Surtec 650 which are safer alternatives to the traditional Alocrom 1200 coating. You can read more about this on our blog.
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What is your lead time?
Our typical turnaround time is 4-5 working days. We do offer express services of 24 and 48 hours turnaround at an additional charge. Please contact us to find out more about our express services.
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Customer satisfaction is our top priority
Unsure which metal finish is suitable for you? Please do not hesitate to get in touch with our highly experienced team.